Why should you choose THERMAL-IMAGERS?

1. Best Price Guarantee
If you can get an identical product cheaper elsewhere, we will be happy to offer it to you at the same price and you will get the THERMAL-IMAGERS.COM service on top of that. Send us the supplier’s written offer or the website where the product is offered at a lower price to benefit from this guarantee. The Best Price Guarantee does not apply to offers from remaining or excess stock, or to offers from countries outside the US&EU.

2. 30-Day Return Policy
We grant all customers (including commercial customers) a 30-day right of return from the date of receipt of the goods. If you are not a 100 % satisfied with a product, you can simply return it and we will refund the purchase price. Please ensure that the goods are returned to us in the original packaging, with all accessories and without any signs of use or persistent ‘odors’! Excluded from the extended right of return are device options that you have installed/activated and special items that have been procured specifically for you. These terms and conditions apply only to our extended right of return.

3. Expert Advice
We offer you the best possible advice before you buy and free support after if you need, Our team know the products, have direct access to the most popular products and like to use them themselves. As a professional supplier of thermal imaging devices, we have extensive knowledge of electronic design that a mere distributor cannot offer. With this knowledge we can give you comprehensive and detailed advice. As a specialist dealer, we can stock the best products from other manufacturers. This allows us to offer you a much wider range of products than a pure manufacturer. During the past years , our team has acquired a wealth of knowledge that you can benefit from.

4. Best Service
We are here for you after the sale. If you have any questions, please do not hesitate to contact us. In the unlikely event that a unit should fail, we will stand by our warranty and ensure that it is repaired quickly or a replacement unit is sent to you. Your satisfaction is very important to us. That’s why we try to solve every problem as quickly as possible. See for yourself and check out our reviews

5. Fast & Free Shipping Shipping
We keep a large number of the most popular products in stock. This means that we can dispatch most orders as soon as we receive them. Please note the stock icons on each product. We ship carbon neutral with DHL GOGREEN and UPS Carbon Neutral and use environmentally friendly and sustainable packaging materials. We offer standard, cash on delivery and express shipping with DHL and UPS. The online shop will show you the available shipping methods and costs for your delivery address during the checkout process. We ship worldwide and have shipped to over 150 countries in recent years. If your company has a contract with a shipping company such as DHL, UPS, Fedex or TNT, you can arrange for them to collect your order at your expense after contacting our customer service. You can also collect your order from us in person. In this case, please discuss your visit with our support team as we do not operate a physical retail shop.

6. Free Shipping
We charge no shipping costs for orders over . This applies to standard deliveries by DHL and UPS. Express and C.O.D. deliveries are excluded. For orders below this value, and for deliveries outside these countries, our online store will only charge you a fair delivery charge based on our own costs. You can also check your shipping costs without adding products to your shopping basket: Online Shipping Cost Calculator

7. Convenient Payment Methods
You can choose between payment on PayPal, credit card and bank transfer. It is available to both private and business customers and can be used by new customers without prior registration. We reserve the right to refuse payment on account and offer you one of our other payment methods if the credit check is negative. Invoices must be paid in full by bank transfer within 30 days of receipt of goods.

8. Best References
Our products are successfully used by over 50,000 customers in more than 100 countries. In addition to many medium-sized companies, we are also appreciated by the industry’s major players, as well as public authorities and institutions.