Where Do We Ship From?
For all the orders which placed from our website, we will ship them from China.
What is the Shipping Cost?
We Provide Freeshipping on all orders
Free Shipping Policy
You can enjoy the free shipping method as long as you placed the order from us, there is no money amount limits. The free shipping refers to registered airmail.
Where can we deliver the package to?
We ship to most countries in the world exclude below countries: Aruba, Bhutan, Brazil, China, Colombia, Comoros, Congo – Kinshasa, Ecuador, Egypt, Falkland Islands, Faroe Islands, Gambia, Guinea-Bissau, Lesotho, Mauritania, Mongolia, Paraguay, Réunion, Serbia, Somalia, St. Vincent & Grenadines, Suriname, Tajikistan, Turkmenistan, Uruguay, Isle of Man, Greenland.
Any questions, please feel free to contact our customer support at sales@thermal-imagers.com
Total Delivery Time
Total Delivery Time = Processing Time + Shipping Time(depending on your location)
The order processing time usually takes about 2-3 business days , The shipping time, is only for business days excluding the holidays or non-working days. Shipping time will depends on different countries and areas.
(Note: The shipping times are a general guide and do not apply to some remote areas.)
Shipping Time
Standard – Registered Airmail with free shipping on all orders.
Generally 7-10 Business Days to United States,Canada and Mexico. (Free shipping)
Generally 10~25 business days to United Kingdom,Germany,Italy,Spain,Netherlands,Belgium,Denmark,Finland,Ireland,Norway,Portugal,Sweden,Switzerland and other European countries. (Free Shipping)
Generally 20~30 business days to other countries which are not mentioned above. (Free Shipping)
Warm Notice
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- After your order is shipped, please keep the lines open and sign for it in time. If you do not receive the item within 30 days after shipment, please contact us by email : sales@thermal-imagers.com as soon as possible. If you have any further questions, please feel free to contact our customer service via your order detail, thanks.
- We are not responsible for delays due to holidays or shipping peak seasons or other force majeure factors.
- Business days are defined as “Monday – Friday” and do not include holidays and weekends.
How to Track My Order?
We will update the tracking number of your order in our system within 24 hours after your order has been shipped, and you will also receive one email that contains the shipping information including shipping courier, tracking number, the item that shipped, shipping address.
You can track your parcel by following corresponding website:
17Track: https://www.17track.net/en
Cutoms Tax
In rare cases, orders may be charged the customs fees by your local customs office, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Please contact your local customs office for more information about customs fees, duties, and taxes.
Lost or Stolen Packages
THERMAL-IMAGERS.com is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at sales@thermal-imagers.com
Wrong Address Disclaimer
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time. Please contact us immediately at sales@thermal-imagers.com if you believe you have provided an incorrect shipping address. You need to offer us the order ID, the correct shipping address.
Peak Season Shipping Delay
We hope that you can receive your package earlier than anyone. But please understand that your parcel may be delayed due to holidays or some force majeure factors. If you encounter this issue, please contact us at sales@thermal-imagers.com and we will communicate with the logistics courier in time to urge the delivery, and the customer needs to contact your local delivery company to get the latest news on the parcel.
Cancel Order
If you contact us promptly after purchase, we can cancel your order and refund your money.
If your payment is completed and the package is not shipped yet,We can cancel your order and refund your money.
If your package was shipped, we can not cancel your order. You need to refuse the package when it arrives in the destination.
For any questions about our shipping policy, please contact us by below contact information.
Email: sales@thermal-imagers.com
Working Time: Monday to Friday from 9:00AM to 6:00PM UTC +8