https://www.thermal-imagers.com/
If you are unhappy with your purchase, as long as you contact us within 30 days of the receipt of the item, we will process your return/exchange request. Any request after 30 days will not be honored. Please make sure to contact us by email at sales@thermal-imagers.com first.
Return & Exchange Conditions
1. Items returned without authorization by us will not be accepted.
2. Items must be returned within 30 days after you receive them.
3. All items must be in the same condition that you received it, unworn or unused, with tags, and in their original packaging. You’ll also need to offer the receipt or proof of purchase.
4. When returning or exchanging items, customers must use a shipping method which has tracking number.
5. Within 1 month, if the return is our responsibility, we will cover the shipping cost. If the return is due to the buyer’s problem, the buyer should cover the shipping cost.
6. Within 3 year, we have different policies based on Non-hunman damage and Man-made damage :
A, For non-human damage. We support the 3-year warranty counted from the date of purchase. Within 3 year from the purchase date, the buyer can return items for repairs. Buyers should be covered for the shipping fees for sending the item back, while we cover for the shipping fees for sending the repaired item back to the buyer.
B, For man-made damage.
B1- If you need to replace the parts of the products which damaged by man-made, then you need to pay the extra replacement parts and repair service costs. And also, two-way shipping cost.
B2- If the product is unusable due to man-made damage, we do not cover any repair costs and shipping fees.
Non-refundable Items
1. On-sale items or gift cards are non-refundable.
2. Damage/loss caused by customers is non-refundable.
General Return Process
1. Initiate a return: Please email us at sales@thermal-imagers.com with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request in 7 business days.
2. Ship the item back: If your return is accepted, Please do not mail the package back to the address we listed on our website, the mailing address will be provided by our email after the return request is approved. we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization by us will not be accepted). We recommend that you send your return/exchange in a shipping method which has a tracking number as well as a signature service because we will not be responsible for lost return/exchange.
Warm notice: Please kindly note that we don’t offer return shipping lable.
3. Refund or exchange: when we receive your return/exchange, we will inspect the item in 7 business days and then provide a replacement for an exchange or issue a refund.
Return Charge
1. If the return is due to a problem at our side (such as incorrect products, or quality problems of products), we will provide a full refund for you.
2. If the return is due to a problem at the buyers’ side (such as: not liking/wanting the item, or ordering the wrong product/size), the buyer should pay the shipping cost for returns.
3. No restocking fee is to be charged to the buyers for the return of a product.
Refunds
1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 7 business days.
2. If you haven’t received the refund within 7 business days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is officially posted. If you’ve done all of this steps and you still have not received your refund, please contact us at sales@thermal-imagers.com.
Please Note: we do not refund our original shipping cost.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Order Cancellations
1. We can cancel the order for you if you contact us in time after your purchase. If your payment is finished and the parcel is not shipped yet, we can cancel your order. And we will refund full of your money.
2. Orders can’t be canceled once the parcel is shipped. You need to refuse the parcel when it arrives in the destination.
Contact Us :
Please contact our customer service to get the return address by below contact information.
Email: sales@thermal-imagers.com
Working Time : Monday to Friday from 9:00 AM to 6:00 PM UTC +8